In May 2024, Sonos App rolled out a fully redesigned mobile app for Android and iOS. The update aimed to boost performance, offer more customization, and pave the way for future features.
Customers quickly voiced frustration over numerous bugs, reduced performance in the Sonos speaker system, and missing features.
The controversy effectively torpedoed Sonos’ reputation with many customers. In the months since, Sonos has worked to regain their trust, address issues with the redesigned app, and bring back features that were absent at launch.
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The company still hasn’t bounced back from its huge blunder. On January 13th, 2025, Sonos announced that CEO Patrick Spence would step down after failing to turn things around.
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