In May 2024, Sonos App rolled out a fully redesigned mobile app for Android and iOS. The update aimed to boost performance, offer a more personalized feel, and pave the way for future features.
Customers quickly began complaining about numerous bugs, reduced performance of the Sonos speaker system, and missing features.
The controversy seriously damaged Sonos’ reputation with many customers. In the months that followed, the company has worked to win back trust, fix problems with the redesigned app, and restore features that were missing at launch.
📢 GET A DETAILED ARTICLES + JOBS
Join SamBoad's WhatsApp Channel and never miss a post or opportunity.
The company still hasn’t bounced back from its huge blunder. On January 13th, 2025, Sonos announced that CEO Patrick Spence would step down after failing to turn things around.
Disclaimer: Some content on The High Street Business may be aggregated, summarized, or edited from third-party sources for informational purposes. Images and media are used under fair use or royalty-free licenses. The High Street Business is a subsidiary of SamBoad Publishing under SamBoad Business Group Ltd, registered in Ghana since 2014.
For concerns or inquiries, please visit our Privacy Policy or Contact Page.
